Request Health Records

We release information as permitted under the BC Freedom of Information and Protection of Privacy Act.

Request health records

 Everyone receiving treatment by a Mary Pack Arthritis Program (MPAP) health professional has a health record. These records contain documents such as reports from care providers, test results and pharmacy information. You can request records for yourself or a person whose records you have authorization to access.

How does MPAP protect my privacy?

All of your records are kept strictly confidential. Protecting your privacy is our priority. Visit the Your Privacy page to learn more.

Requesting hospital records

Health records include clinical and medical records, lab results, CT scans and more are available. Please visit the Hospital Records page to learn more.

How do I access health records?

Fill in the Authorization for Release of Medical Information form and mail or fax it to the address at the top of the form. If a form is not available for the location you were treated in, call the location directly to request your records.

Is there a fee?

No.

When can I expect a response?

You will receive a response within 30 business days from the date we receive your written request. If we need to consult with others or if we have a large volume of records to review, the time may be extended, as permitted under the BC Freedom of Information and Protection of Privacy Act.

If there is a delay, we will notify you in writing of the reason for the extension and the new due date.

Contact Us

If you are not satisfied with the response you receive, contact our Freedom of Information Office at:

Vancouver Coastal Health

Freedom of Information Office
11th Floor – 601 West Broadway
Vancouver, BC   V5Z 4C2

Tel: 604.875.4859  Fax: 604.875.4593
Email: foi@vch.ca

Or contact the BC Office of the Information and Privacy Commissioner at:

Victoria: (250) 387-5629.
Vancouver: (604) 660-2421
Elsewhere in BC: (800) 663-7867